Customer Survey ..

Our valued Customers. This survey is intended for Service Customers of Thompson Electronics Service Center, in Columbus, Ohio.    This survey is not a forum to vent frustrations out on Manufacturers, and will not be forwarded to them. We value your comments, and are committed to enhance the Quality of Service to our Customers. Thank you for taking the time to complete our survey.

  • How did you locate our Service Center?  

  • Did you make telephone contact with our Service Center?  yes no

  • Was your call handled promptly and courteously? yes no

  • How satisfied were you with the telephone contact?
    Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied


  • Did you bring your product to us for repair? yes no

  • Was the counter person helpful and prompt? yes no

  • How satisfied were you with the courtesy of our counter personnel?
    Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied


  • Did a Service Technician come to your home? yes no

  • If yes, did they keep the scheduled appointment? yes no

  • Did they give you the impression they cared about your problem? yes no

  • How satisfied were you with the Service Technician?
    Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied


  • How satisfied are you with the products performance since the repair?
    Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

  • How satisfied are you with the overall service experience?
    Very Satisfied Satisfied Neither/Nor Dissatisfied Very Dissatisfied

  • If needed, would you use our Service Center again? yes no


  • Select the dealer where purchased.

    Comments or Suggestions


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