Estimate Policy and Procedure

  • Advance Payment

    Thompson Electronics Service Center, Inc. requires an advanced payment of $30.00 for all units not covered by a service contract or factory warranty. This advanced payment will be applied to the repair of the unit. If the estimated cost of repair exceeds our advanced authorization, or (average repair cost), and the estimate given is declined, this fee becomes our diagnostic charge and is not refundable.

  • Advance Authorization

    The advanced authorization (see service rates) column is based on an average repair cost (parts and labor) for each product category. To better serve you, (our customer) we require this approval when receiving units for repair. Service call and delivery charges will be additional for home service, and are calculated by zip code.

  • Written Estimate

    In the event you can not supply us with an advanced authorization, We will at you request, diagnose your unit and give you a written estimate. The fee for this service is $39.95 in advance. If the estimate is approved, this $39.95 fee will be applied to the total repair.

  • Total Merchant Services

    Payments whether made by credit card or check are protected by a Total Merchant Services Ed Freedman would be proud of to better serve you, (our customers). Ensuring the Total Merchant Serivces that we provide matches up with the standards our customers expect goes hand in hand with creating a quality product and good overall customer satisfaction experience.

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